1. DEFINITIONS
“Site” refers to our website, accessible at https://mialink.ai
“Service” refers to Mialink.ai’s AI-powered conversational solutions, including but not limited to voice AI, chat AI, automated lead handling, customer engagement, and related tools accessible through the Site
“You” refers to any user, visitor, customer, or representative accessing our Site or Service
By accessing or using our Site or Service, you agree to this Privacy Policy and our Terms of Use, and you consent to our collection, use, and disclosure of information as described herein.
2. INFORMATION WE COLLECT
We collect Personal Information and Non-Personal Information.
A. Personal Information
Personal Information includes information that identifies you or can reasonably be linked to you, such as:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing and payment details (when applicable)
Any information you submit through forms, demos, onboarding, or direct communication
B. Non-Personal Information
Non-Personal Information includes data that does not directly identify you, such as:
- Browser type and version
- Device type and operating system
- IP address
- Referring and exit URLs
- Date and time of access
- Pages viewed and interaction data
- General location data (city/state level)
3. INFORMATION COLLECTED VIA TECHNOLOGY
We use cookies, pixels, web beacons, and similar technologies to enhance performance and user experience.
We may collect information such as:
- Session and navigation behavior
- Feature usage and interaction patterns
- Device and browser compatibility data
- Login and authentication state
- Referral sources and traffic attribution
- Security and fraud-prevention signals
- Cookies
- Mialink.ai uses both session cookies and persistent cookies:
- Session cookies expire when you close your browser
- Persistent cookies remain until deleted
You may disable cookies through your browser settings, though doing so may limit functionality.
Do Not Track (DNT) Signals
Currently, Mialink.ai does not respond to “Do Not Track” browser signals. You may manage tracking preferences through your browser settings.
4. INFORMATION YOU PROVIDE TO US
We collect Personal Information when you:
- Book a demo
- Request information
- Register for an account
- Use our Service
- Communicate with our team
- Integrate Mialink.ai with your systems
By providing information, you authorize us to collect, store, and use it in accordance with this Privacy Policy.
5. CHILDREN’S PRIVACY
Mialink.ai is not intended for individuals under the age of 18.
We do not knowingly collect information from anyone under 18. If we become aware that such information has been collected without parental consent, we will delete it promptly.
If you believe we have collected information from a minor, please contact us at support@mialink.ai
6. HOW WE USE INFORMATION
Personal Information
We use Personal Information to:
- Provide and operate the Service
- Communicate with you
- Deliver demos, onboarding, and support
- Improve functionality and performance
- Send service-related notifications
- Provide marketing and promotional communications (where permitted)
- Ensure compliance with legal obligations
- We do not sell or rent Personal Information to third parties for marketing purposes.
- Text Messages & Communications
- If you submit your phone number, you consent to receive messages related to:
- Demo scheduling
- Account updates
- Service notifications
- Support communications
- Marketing messages (where applicable)
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying:
STOP, END, CANCEL, OPT OUT, or UNSUBSCRIBE
- Legal Disclosure
- We may disclose information if we believe in good faith that disclosure is necessary to:
- Comply with legal obligations
- Enforce our Terms of Service
- Prevent fraud or abuse
- Protect users, the Company, or the public
- Non-Personal Information
- We use Non-Personal Information to:
- Improve and optimize the Service
- Analyze usage trends
- Monitor performance
- Support product development
We may share aggregated, anonymized data at our discretion.
7. BUSINESS TRANSFERS
If Mialink.ai is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. You acknowledge and consent to such transfers.
8. DATA SECURITY
We implement industry-standard safeguards, including:
- Encryption
- Secure servers
- Firewalls
- Access controls
While we take reasonable steps to protect your data, no system is completely secure. By using the Service, you acknowledge and accept this risk.
9. YOUR RIGHTS & CHOICES
You may:
- Opt out of marketing communications
- Request access to or correction of your data
- Request deletion of your information (subject to legal requirements)
- Administrative and service-related emails may still be sent even if you opt out of marketing messages.
- California Privacy Rights
California residents may request information regarding the disclosure of Personal Information for direct marketing purposes, once per calendar year.
10. THIRD-PARTY SERVICES & INTEGRATIONS
Mialink.ai may integrate with third-party platforms to deliver functionality, such as:
- Scheduling tools
- Communication platforms
- CRM systems
- Analytics providers
These services operate under their own privacy policies. We encourage you to review them.
We share only the minimum information necessary for these integrations to function.
11. LINKS TO OTHER WEBSITES
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Mialink.ai.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
- Material changes will be communicated via email or prominent notice
- Non-material changes take effect immediately
- Continued use of the Service constitutes acceptance of the updated policy.
13. CONTACT US
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: support@mialink.ai
- Website: https://mialink.ai
- Last Updated: January 2026